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Transport Services

Non-emergency patient transport services

East of England Ambulance Service provides non-emergency patient transport services for eligible patients in Hertfordshire and Bedfordshire.

The number for patients to call and book non-emergency transport is 0345 6051208. The call centre is open 8am to 6pm every day. 

A non emergency patient is somone who, whilst requiring treatment, does not need the skills of an ambulance paramedic or technician, but may require trained personnel to undertake a journey to or from a hospital or health facility.

The NHS expects patients to make their own way to and from outpatient and inpatient appointments unless there is a clearly defined medical reason why they can not use conventional transport options including:

  • walking
  • cycling
  • public transport including bus, train, community transport schemes, voluntary transport schemes, taxi
  • private transport including lifts by friends, carers, neighbours, relatives, or the patient’s normal network of support

For those patients who do not meet the criteria for non-emergency patient transport, the voluntary sector also provides community transport services .


If you have a complaint about the non-emergency patient transport service, please talk to your GP or to the Patient Advice and Liaison Service (PALS) at your hospital who can help you make a complaint.

Complaints will be responded to within 25 working days.

If you have any questions about the service please email

Community Transport Hertfordshire

Available to help you find your local Herts community transport services

Community Transport Hertfordshire’s objective is to support people to live independently and access services through the use of community transport.  Their website provides information to community transport users within Hertfordshire. It has been developed by the Removing the Borders project.

Removing the Borders is a Department for Communities and Local Government (DCLG) funded initiative, supported by Hertfordshire County Council (HCC) and East and North Hertfordshire Clinical Commissioning Group.

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