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Transport Services

Non-emergency patient transport services

East of England Ambulance Service provides non-emergency patient transport services for eligible patients in Hertfordshire and Bedfordshire.

The number for patients to call and book non-emergency transport is 0345 6051208. The call centre is open 8am to 6pm every day. 

A non emergency patient is somone who, whilst requiring treatment, does not need the skills of an ambulance paramedic or technician, but may require trained personnel to undertake a journey to or from a hospital or health facility.

The NHS expects patients to make their own way to and from outpatient and inpatient appointments unless there is a clearly defined medical reason why they can not use conventional transport options including:

  • walking
  • cycling
  • public transport including bus, train, community transport schemes, voluntary transport schemes, taxi
  • private transport including lifts by friends, carers, neighbours, relatives, or the patient’s normal network of support

For those patients who do not meet the criteria for non-emergency patient transport, the voluntary sector also provides community transport services .

Complaints

If you have a complaint about the non-emergency patient transport service, please talk to your GP or to the Patient Advice and Liaison Service (PALS) at your hospital who can help you make a complaint.

Complaints will be responded to within 25 working days.

If you have any questions about the service please email enquiries.hvccg@nhs.net

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