GP & Staff Login

Menu Close

Coronavirus (COVID-19)

Latest information and updates

Information about local Covid-19 vaccination centres

  • You can find our vaccination Q&A here
  • Visit the Healthier Future website for information about the COVID-19 vaccination programme in Hertfordshire and west Essex

GP services and priorities

All NHS services are under severe pressure at the moment, as we look after increasing numbers of patients who are sick with covid-19 and other seasonal illnesses.

We are also delivering the huge and vitally important covid-19 vaccination programme.

So that it can focus on these really important issues, you GP will understandably be prioritising urgent cases.

This means that when you contact your local practice, they will have an initial conversation with you to understand how urgent your health needs are.

If you have an issue that is not urgent, you may to wait longer than usual until your problem or concern can be dealt with.

Do please make sure that you continue to get in touch with us if you need to. This is particularly important if:

·      your problem is urgent;

·      you have long term condition that is getting worse

·      you are worried about symptoms that might indicate cancer

 

Please also remember you can call NHS 111 for urgent concerns, and 999 for serious emergencies.

Your local pharmacist can also help with minor complaints

For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, via their website.

If you’re experiencing a mental health crisis, call this freephone number: 0800 6444 101. 

 

We have a childhood illnesses leaflet free to download here, full of advice and information for parents and carers of young children

Herts Help has a range of support and information to help people though the lockdown. 

Thank you very much for helping us all manage under these very difficult circumstances.

 

Answers to your frequently asked questions

Hertfordshire’s lead GPs have teamed up to provide answers to most frequently asked questions about coronavirus. 

 ​​​​See the full Q&A via this link.

 

Keeping healthy and using health services during coronavirus

How we’re working in different ways to keep you safe

GPs, pharmacies, hospitals, clinics and other NHS services are still here to help with patients’ physical and mental health concerns and are working to keep everyone safe. 

  • When you contact GPs and other health services they will want to speak to you on the phone first to see if you can be helped by a telephone or video appointment or if you need to be seen in person.
  • If you go into a GP surgery, clinic or hospital there will be measures in place to avoid spreading the virus such as social distancing, temperature checks, face coverings and cleaning rooms between appointments.

Help us help you

Screening services, appointments for long term conditions, and checks and treatments for the most serious illnesses such as cancer, stroke or heart disease are continuing. Contact your GP immediately if

  • you have symptoms such as unexpected weight loss a pain or a lump. These might be the early signs of something more serious and it’s better to get these little things checked out;
  • you have been waiting for an appointment and your condition has got worse.

Advice for parents

The Royal College of Paediatrics and Child Health has developed some information to advise parents on how best to seek help during the current pandemic. Find the poster here.

Staying mentally well

It’s important to support people's wellbeing and mental health during the COVID-19 pandemic this winter. Find out more about staying mentally well over winter and access further materials and advice from Public Health England at Better Health: Every Mind Matters.

Updates from local services

Follow the links below for more information from our hospital and community NHS partners about current access to services, including how they’re keeping patients and visitors safe.

West Hertfordshire Hospitals NHS Trust 

Royal Free London NHS Foundation Trust

Hertfordshire Community NHS Trust

Central London Community Healthcare NHS Trust 

Hertfordshire Partnership Foundation Trust

Latest Local Resilience Forum update  5 February 2021

Keeping safe

Stay Safe Hertfordshire – ‘Play Your Part’

Across Hertfordshire all residents can ‘Play Your Part’ to limit the spread of coronavirus.

1. Follow good hand hygiene

2. Keep your distance from others, particularly in indoor spaces

3. Wear a face covering when required

4. Self-isolate and book a test immediately if you get symptoms

For more information, visit the national pages listed at the top of this page. 

In addition you should follow the local restrictions that are in place as explained below.

 

Hertfordshire is in Tier 4 - Stay At Home

All of Hertfordshire is in Tier 4.

You cannot meet other people indoors, including over the festive period, unless you live with them, or they are part of your existing support bubble. Outdoors, you can only meet one person from another household. 

There is more information on Tier 4 restrictions on the government's website.

Getting a test

You can see where your nearest testing centre is and book a site or a home test at www.gov.uk/coronavirus . Anyone who does not have access to the internet can contact the telephone call centre on 119 between 7am and 11pm. If you have hearing or speech difficulties the number to call is 18001 0300 303 2713. There are a number of drive through centres across Hertfordshire as well as some walk-in centres.

Contacting the CCG while our offices are closed

Our offices at The Forum in Hemel Hempstead are closed for the time being. Our staff continue to work hard on delivering services as well as supporting the response to coronavirus. You can contact staff by their usual email and phone numbers and you can get in touch with the CCG using the details on our contact us page.

Please continue to send any complaints and queries to hvccgpatientfeedback@nhs.net or telephone 01442 898 865.  The team will respond to all queries as quickly as possible. If you have not received a reply within 10 working days, please contact the team again.

Sign up for more information on local services and health updates