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Coronavirus (COVID-19)

Simple guides to coronavirus

Here are some links to some easy-to-read information about coronavirus. This information is designed to be understandable for people with a learning disability and school age children.

Coronavirus Easy Read information sheet (Hertfordshire Public Health)

Easy read information based on Public Health England advice

Easy read information- new rules on staying at home and away from others

Coronavirus information for school children

Changes to local services  

Many of our local services have changed because NHS organisations and their staff are so focussed on efforts to combat Covid-19.  This means that patients will have less access to routine and planned appointments, treatments and procedures.

Please click on the links below for more information from our hospital and community NHS partners:

West Hertfordshire Hospitals NHS Trust (Note: WHHT is asking members of the public NOT to go to its hospitals at Hemel Hempstead, St Albans or Watford)

Hertfordshire Community NHS Trust

Central London Community Healthcare NHS Trust 

East and North Hertfordshire Clinical Commissioning Group 

GP practices in west Hertfordshire

Letters to our stakeholders

Our local resilience forum (LRF) in Hertfordshire is a multi-agency partnership, made up of representatives from local public services, including the emergency services, local authorities, the NHS, the Environment Agency and the Highways Agency as well as other partners in the military and voluntary sector who provide a valuable contribution to LRF work in emergency preparedness.

Through the LRF, we plan and prepare together to deal with localised incidents and national emergencies. We identify potential risks and produce emergency plans to either prevent or mitigate the impact of any incident on their local communities.

Please read our weekly updates to interested groups here:

27 March 2020

Contacting the CCG while our offices are closed

Our offices at The Forum in Hemel Hempstead are now closed until further notice. This is in line with recent government guidance.

Our staff are working remotely, focussing on the intensive work that is required to manage our response to the Coronavirus outbreak.

Please continue to contact our staff via the mobile or direct dial numbers that you may already have for individuals. You can also use the contact details on our contact us page – email and telephone are being answered remotely.

Please continue to send any complaints and queries to or telephone 01442 898 865.  

At the current time our Patient Experience team has a high number of queries due to COVID-19. The team is working hard to handle and respond to all queries and please be assured that a member of the team will respond to your email as soon as possible but our response times may be slightly longer than normal. If you have not received a reply to your email within 10 working days, please contact the team again.

If you need additional support with any complaint, PohWER is an NHS Complaints Advocacy service that offers independent complaints advice. POhWER is committed to supporting people to have their voices heard and rights upheld and will work to ensure patients have access to robust independent advocacy in this difficult time.

The contact details for POhWER are as follows:

Telephone: 0300 456 2370
Minicom: 0300 456 2364
Text: send the word ’pohwer’ with your name and number to 81025
Skype: pohwer.advocacy
Fax: 0300 456 2365
Post: PO Box 14043, Birmingham, B6 9BL

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