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Coronavirus (COVID-19)

Concerned about Coronavirus?

Hertfordshire’s lead GPs - Dr Prag Moodley and Dr Nicolas Small - have teamed up to provide answers for some common dilemmas facing people concerned about COVID-19.

Subjects tackled include advice on how to tell the difference between the symptoms of a cold and COVID-19, what to do if you can’t get a test, and sources of support and help if you have symptoms or need to self-isolate.

Dr Nicolas Small, the lead GP for Herts Valleys CCG said:  “We know that people want to do the right thing to protect their own families and help keep workplaces, businesses, schools and nurseries open for everyone.  Problems with getting a test have been well publicised and although more lab capacity is coming this will take a few weeks.  To help the public, we have brought together some practical advice.”

Dr Prag Moodley, the lead GP for East and North Hertfordshire CCG added: “As the father of school-aged children and a GP looking after elderly and vulnerable patients, I understand the anxiety that the growing number of coronavirus cases is causing.  We hope that these questions and answers can give some clarity to anyone who is worried or confused.”

The comprehensive, easy to read information will appear on the websites of local health organisations, be promoted on social media and will be shared with organisations across the county.  The advice will be updated as necessary.

See the full Q&A via this link.


Simple guides to coronavirus

You can use this link to find an array of easy-to-read information about coronavirus. This information is designed to be understandable for people with a learning disability and school age children.

Easy Read - Test and Trace: Alerted isolate / Stay at home

Easy Read - Test and Trace: Get tested

Easy Read - Test and Trace: Symptoms / Get tested

Advice for parents during coronavirus

The Royal College of Paediatrics and Child Health has developed some information to advise parents on how best to seek help during the current pandemic.  The aim is to raise awareness that NHS 111, GPs and hospitals are still providing the same safe care that they have always done. A RCPCH poster is available on their website using the following link:

Advice for parents during coronavirus

Please note that the poster directs people to call NHS111 but parents of children over 5 are also encouraged to use NHS111 online to seek advice.

Local services  

Please click on the links below for more information from our hospital and community NHS partners:

West Hertfordshire Hospitals NHS Trust are working to restore their services including patients who are waiting for a non-urgent (also known as a 'routine') appointment with a specialist.

The trust has made some changes to its services to help keep our patients and staff safe during the COVID-19 pandemic. Find out more on the hospital trust website.  

Royal Free London NHS Foundation Trust - changes to children and young people’s emergency department at Barnet Hospital from midday on Tuesday 14 April

Hertfordshire Community NHS Trust

Central London Community Healthcare NHS Trust 

East and North Hertfordshire Clinical Commissioning Group 

GP practices in west Hertfordshire


Letters to our stakeholders

Our local resilience forum (LRF) in Hertfordshire is a multi-agency partnership, made up of representatives from local public services, including the emergency services, local authorities, the NHS, the Environment Agency and the Highways Agency as well as other partners in the military and voluntary sector who provide a valuable contribution to LRF work in emergency preparedness.

Through the LRF, we plan and prepare together to deal with localised incidents and national emergencies. We identify potential risks and produce emergency plans to either prevent or mitigate the impact of any incident on their local communities.

Please read our regular updates to interested groups here:

27 March 2020

09 April 2020

17 April 2020

01 May 2020

07 May 2020

15 May 2020

22 May 2020

29 May 2020

20 July 2020

28 August 2020

25 September 2020

23 October 2020

6 November 2020

20 November 2020

Contacting the CCG while our offices are closed

Our offices at The Forum in Hemel Hempstead are now closed until further notice. This is in line with recent government guidance.

Our staff are working remotely, focussing on the intensive work that is required to manage our response to the Coronavirus outbreak.

Please continue to contact our staff via the mobile or direct dial numbers that you may already have for individuals. You can also use the contact details on our contact us page – email and telephone are being answered remotely.

Please continue to send any complaints and queries to or telephone 01442 898 865.  

At the current time our Patient Experience team has a high number of queries due to COVID-19. The team is working hard to handle and respond to all queries and please be assured that a member of the team will respond to your email as soon as possible but our response times may be slightly longer than normal. If you have not received a reply to your email within 10 working days, please contact the team again.

If you need additional support with any complaint, PohWER is an NHS Complaints Advocacy service that offers independent complaints advice. POhWER is committed to supporting people to have their voices heard and rights upheld and will work to ensure patients have access to robust independent advocacy in this difficult time.

The contact details for POhWER are as follows:

Telephone: 0300 456 2370
Minicom: 0300 456 2364
Text: send the word ’pohwer’ with your name and number to 81025
Skype: pohwer.advocacy
Fax: 0300 456 2365
Post: PO Box 14043, Birmingham, B6 9BL

Are you ready to Play Your Part to protect your community?

Organisations across Hertfordshire are appealing to the public to play their part in preventing outbreaks of Covid-19 in the county.

As part of a countywide ‘Stay Safe Hertfordshire: Play Your Part’ campaign, residents are being reminded that the most important things you can do to help reduce the spread of coronavirus are to:

1. Keep washing your hands as often as possible, for 20 seconds with warm water and soap

2. Keep your distance from others, particularly in indoor spaces

3. Wear a face covering in the places you are required to and when it is difficult to stay socially distanced

4. Self-isolate and book a test immediately if you get symptoms

For more information, visit the NHS pages below.

Where to get the lastest information

Visit the NHS.UK website for the latest health advice

Visit the GOV.UK website for the latest information and advice on coronavirus

Answers to frequently asked questions from Hertfordshire County Council Public Health.

This link explains how the guidance is changing, why it is changing and what the change in advice means for you.

Sign up for more information on local services and health updates