Here at Herts Valleys Clinical Commissioning Group (CCG) we want to encourage and facilitate the maximum possible participation of patients and local people, in our work. And we want to make it easy and rewarding for people to work with us.
This is because we are genuinely committed to making the views of local people count. We know that we will only get things right if we hear from, listen to and are influenced by the people who use the health services we commission on their behalf.
We also know that certain groups of people are less likely to get involved and some of those are people who are most disadvantaged in terms of health outcomes. Our new strategy will help us direct our energies to encouraging those groups and those living in our more deprived communities– who we don’t hear from often enough.
Overall this strategy signals a renewed and increased focus on the voice of patients, carers and local people and a desire to branch out in terms of the local residents who play a part in the work that we do.
Developing a strong and sizeable cohort of community health ambassadors is a key part of this approach. We will work hard across our organisation to put into practice our commitment to broadening the base of our public involvement and to making those contributions really count.
This renewed strategy also directs us to monitor and evaluate our participation work more – so that we can review how effective it is.
Our overall vision for engagement is that:
Patients, carers and people living in west Hertfordshire will have many and varied opportunities to influence our work and the decisions we take. The ways that people will participate in our work will reflect the diversity of our population. We seek to work in partnership with local people, operating with transparency and making sure that people’s contributions make a genuine and significant difference.
Dr Nicolas Small
Chair, Herts Valleys Clinical Commissioning Group