Safeguarding: protecting children and adults at risk from abuse or neglect.

The aim of the safeguarding professionals is to ensure that commissioned services promote and protect individual rights, independence and well-being and secure assurance that the child or adult thought to be at risk, stays safe.  Also that they are effectively safeguarded against abuse, neglect, discrimination, embarrassment or poor treatment.

All NHS commissioned services have a key role to play in safeguarding and promoting the welfare of children and adults at risk of harm, as safeguarding is everybody’s business.  Safeguarding children is a statutory duty under section 11 of the Children Act 2004 and in accordance with government guidance in ‘Working Together to Safeguard Children 2015’. Read the Multi-agency Safeguarding Adults from Abuse Policy and Procedure link to document].

Abuse can be:

  • Physical: when a person is physically hurt or restrained by another person
  • Sexual: when a vulnerable person is forced into a sexual activity without consent
  • Psychological or emotional: when an adult is threatened or upset by an abuser
  • Financial: when someone takes or controls another person’s money, property, possessions or benefits without their permission
  • Neglect: when a person is deprived of medical or physical care, education services or basic the necessities of life, such as food, drink and heating, by another person
  • Discrimination: when someone is abused because of their race, sexuality, gender, age or disability; or
  • Institutional abuse is mistreatment that takes place in a residential home, nursing home or hospital.

Safeguarding adults

The procedure produced by the Hertfordshire Safeguarding Adults Board (HSAB) is used by public agencies and by private and voluntary services in Hertfordshire to protect vulnerable adults from abuse.

The HSAB is made up of representatives from each of these voluntary and statutory member agencies, such as the Police, health services and the county council.

The latest version of this procedure can be found on the Hertfordshire Safeguarding Adults Board website.

Domestic abuse support

If you or someone you know is in immediate risk of harm, always dial 999.

Hertfordshire Independent Domestic Violence Advocacy (IDVA) service

The Refuge-Hertfordshire IDVA service provides confidential, non-judgmental, independent specialist support to women and men across Hertfordshire.

To make a referral to the service from 1 October 2016 call 0300 790 6772 (Monday-Friday 9am-5pm) or email This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. Out of hours referrals will be responded to the next working day. Freephone 24 hr National Domestic Violence Helpline 0808 2000 247 (run in partnership between Refuge and Women’s Aid).

Herts Domestic Abuse Helpline

The helpline provides a confidential and free-to-caller support and signposting service for anyone affected by domestic abuse. The call doesn't show up on phone bills and they don't take your personal details.

Contact them on: website - www.hertsdomesticabusehelpline.org email - This email address is being protected from spambots. You need JavaScript enabled to view it. Phone - 08 088 088 088 9am to 9pm (Monday-Friday) or 9am to 4pm (Saturday-Sunday) Facebook - /hertfordshiredomesticabusehelpline

Safeguarding children

We are fully committed to our responsibility for protecting and safeguarding children and young people. We have a number of designated safeguarding professionals who play a role in decision making. We also work in partnership with Hertfordshire Safeguarding Children’s Board (HSCB) which oversees policy development.

Our principal philosophy is that safeguarding is everybody’s business and all staff will respond and act to raise safeguarding awareness and address any emerging issues. This includes all commissioning intentions, services commissioned and contractual arrangements. The organisation will hold to account all provider organisations contracting with the CCG regarding their safeguarding responsibilities and processes. We ensure that commissioned organisations have safe systems that safeguard children in line with section 11 of the Children Act (2014), including; clear accessible policy and procedure, safer recruitment, training and governance systems.

Read the Multi Agency Safeguarding Adult policy, and our safeguarding strategy and training strategy.

Multi Agency Safeguarding Hub (MASH)

We are committed to partnership working and have taken all reasonable steps to promote safe practice and protect young people from harm, abuse and exploitation and are fully engaged with the Hertfordshire Safeguarding Children Board. Our designated safeguarding professionals are involved with the board sub-groups and work closely with key providers including acute trust, community services and Mental Health Trust. We are also working closely with partner agencies to implement joint developments such as the recently implemented Multi Agency Safeguarding Hub (MASH).

More information

If you have any reason to suspect that a child is not being treated appropriately or their welfare is at risk contact:  

Find out more about  HALO – tackling child sexual exploitation together.

Find out more about the Hertfordshire Safeguarding Children Board.