Non-emergency patient transport services
East of England Ambulance Service provides non-emergency patient transport services for eligible patients in Hertfordshire and Bedfordshire.
The number for patients to call and book non-emergency transport is 0345 6051208. The call centre is open 8am to 6pm every day.
A non emergency patient is somone who, whilst requiring treatment, does not need the skills of an ambulance paramedic or technician, but may require trained personnel to undertake a journey to or from a hospital or health facility.
The NHS expects patients to make their own way to and from outpatient and inpatient appointments unless there is a clearly defined medical reason why they can not use conventional transport options including:
• public transport including bus, train, community transport schemes, voluntary transport schemes, taxi
• private transport including lifts by friends, carers, neighbours, relatives, or the patient’s normal network of support
For those patients who do not meet the criteria for non-emergency patient transport, the voluntary sector also provides community transport services .
If you have a complaint about the non-emergency patient transport service, please talk to your GP or to the Patient Advice and Liaison Service (PALS) at your hospital who can help you make a complaint.
Complaints will be responded to within 25 working days.