Non-emergency patient transport services

East of England Ambulance Service provides non-emergency patient transport services in Hertfordshire and Bedfordshire.

The number for patients to call and book non-emergency transport is 01603 481 208. The call centre is currently operating 8am to 6pm, Monday to Friday. 

For those patients who do not meet the criteria for non-emergency patient transport, details of community transport services run by the voluntary sector are on their website.


If you have a complaint about the non-emergency patient transport service, please talk to your GP or to the Patient Advice and Liaison Service (PALS) at your hospital who can help you make a complaint.

Complaints will be responded to within 25 working days.

If you have any questions about the service please email This email address is being protected from spambots. You need JavaScript enabled to view it.