Non-emergency patient transport services

Private Ambulance Service (PAS) provides the non-emergency patient transport services in Hertfordshire and Bedfordshire.

The number for patients to call and book non-emergency transport is 0330 133 1027. This is a 24 hour phone line, open 7 days a week.

For those patients who do not meet the criteria for non-emergency patient transport, details of community transport services run by the voluntary sector are on their website.


If you have a complaint about the non-emergency patient transport service, please talk to your GP or to the Patient Advice and Liaison Service (PALS) at your hospital who can help you make a complaint.

Complaints will be responded to within 25 working days.

If you have any questions about the service please email This email address is being protected from spambots. You need JavaScript enabled to view it.