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Busy start for integrated musculoskeletal service

Herts Valleys Clinical Commissioning Group has commissioned a new integrated service for people with musculoskeletal issues and has awarded a three year contract for this new service to Connect Health.

The new service was launched on 15 January 2018 for new patients and we are working through the process of transferring existing patients to the new service.

Due to the high numbers of patients transitioning to the new service from the former provider, Hertfordshire Community NHS Trust (HCT), the process is taking longer than we had anticipated.

We apologise for any inconvenience this may have caused and can assure patients that Herts Valleys CCG, Connect Health and HCT are working together to rapidly progress the transition with minimal further impact to patient care.

If your care is being transferred to Connect Health you will have been sent a letter from HCT advising you that you will be contacted by Connect Health to book an appointment.

If you have not been contacted to book an appointment, or have any queries regarding your treatment please do not hesitate to contact Connect Health on 01442 913 356 from Monday to Friday, 8.30am – 5.00pm

Note: Because of the high number of patients trying to contact the service, telephone lines are very busy. People trying to call the service should be aware that they may spend a considerable period of time on hold before their call is answered. Please bear with the service: your enquiry is important and the service is making every effort to answer calls as quickly as possible.

We thank everyone for their patience during this transition period to the new service.