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Improved NHS 111 service launches today

An enhanced NHS 111 service launched in Hertfordshire today.

Also known as Integrated Urgent Care, the new service has been commissioned by East and North Hertfordshire and Herts Valleys Clinical Commissioning Groups (CCGs) and is provided by Herts Urgent Care – the organisation that already provides the NHS 111 and GP out of hours service to Hertfordshire residents.

The enhanced NHS 111 service now gives patients direct access to a wider variety of healthcare professional including GPs, nurses, dentists, prescribing pharmacists and mental health professionals.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from both landlines and mobile phones.

Depending on their individual circumstances, a patient could be given self-care advice by a health advisor supported by a clinical advisor or be put through to a GP or nurse for an over the phone consultation. Health advisors are also able to directly book out of hours appointments for patients to see a clinician face to face.

One patient that used the service commented: "Superb care. I had an appointment made for me via 111 – and all my information was already on file as I arrived. The GP was excellent - helpful, informative and medication prescribed. All I needed and all done efficiently and very pleasantly. Top marks!"