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GP Online - an appointment with your surgery is a click away

Did you know that you don’t have to wait on the phone to speak to your GP surgery? Just like online banking, you can look at your GP records on a computer, tablet or smartphone, using a website or an app.

You can choose to:

  • Book and cancel appointments with your GP online, when it suits you.
  • Order repeat prescriptions online. Some patients have found that they save money and time as they don’t need to make a special trip to their surgery to order repeat prescriptions.
  • Look at part of your GP records online. You can look at your records whenever you want, from the comfort of your home, and find answers to questions you may have without ringing your doctor.

You can already go online and see some of the information in your GP records, including your medications and allergies. During the next year, you will be able to see even more. This will include illnesses, immunisations and test results. Each GP surgery will make this information available at different times as their computer systems become ready.

Online services are free to use and are just another way of contacting your surgery. You can still ring them or go to your surgery in person like you do now. You can also still request your full printed records from your surgery. They may charge you for this.

Patient George Edwards, from Tring, said of GP Online: “I find it extremely easy and quick to order my repeat prescriptions at any time of day or night and not having to wait for the surgery's opening hours.

“Similarly it is very convenient and quick to make an appointment whenever you need to and see the full range of available appointments by day, GP or surgery up to two weeks in advance. Having access to your health records and prescriptions online makes it easy to take copies with you when on holiday, especially abroad.”

To start using online services, tell your surgery and they will give you a short form to fill in. You may need photo ID and proof of address. You will then receive a letter with your username and password. It will also tell you where you can log in and start using online services.