Freedom of Information
Rights of Access to Information
The Freedom of Information Act (2000) was passed in November 2000 and came into force on 1 January 2005. The Act sets out the rights of individuals or organisations to request and receive information held by a public body. The Act sets out the way that requests should be handled, outlines the exemptions to providing requested information and highlights the obligations of public authorities to respond with a set time limit.
The Freedom of Information Act (2000) recognises that you have the right to know how public services such as the NHS are organised and run, how much they cost, and how you can make complaints if you need to. You have the right to know which services are being provided, the targets that are being set, the standards of services that are expected and the results achieved.
The Environmental Information Regulations (2004) were passed in December 2004 and came into force on 1 January 2005. The regulations set out the rights of individuals or organisations to request and receive information relating to the state of the elements of the environment, such as air, atmosphere, water, soil, land, landscape, and natural sites including wetlands, coastal and marine areas, biological diversity and its components, including genetically modified organisms, and the interaction among these elements; plus factors such as substances, energy, noise, radiation or waste (including radioactive waste), emissions, discharges and other releases into the environment affecting or likely to affect the aforementioned elements of the environment.
Herts Valleys Clinical Commissioning Group is committed to making as much information as possible available to the public as part of its normal business activities, therefore a large amount of information that you may wish to request from us is available on our website.
Should you be unable to find the information that you are seeking, you can request it from us under the Freedom of Information Act (2000) or the Environmental Information Regulations (2004). Requests should by writing to or emailing us at:
Freedom of Information Officer
NHS Herts Valleys Clinical Commissioning Group
Herts Valleys Clinical Commissioning Group has an obligation to respond to requests about the information that it holds and that is recorded in any form, and respects your right to access that information. These rights are subject to some exemptions, which we have to take into account before deciding what information can be released. The time limit for responding to a Freedom of Information request is 20 working days. Working days are classed as any day, Monday to Friday that is not a Public Holiday in the United Kingdom.
To comply with The Re-use of Public Sector Information Regulations 2005, any information is provided under the Open Government Licence (OGL).
We operate an internal complaints procedure in relation to Freedom of Information. If you are dissatisfied with a response that we send to you the nominated contact who will conduct an internal review is Diane Curbishley, Director of Nursing & Quality. Any such request should be submitted within 20 working days of your receiving our response. We would not normally accept a request for a review later than 20 working days.
In the event that you remain dissatisfied, you have the right to complain to the Information Commissioner for a determination on whether or not we have complied with the requirements of the Freedom of Information Act (2000).
The information commissioner’s contact details are:
Information Commissioners Office
Further information on your rights under the Freedom of Information Act (2000) is available at www.ico.gov.uk
For more detailed information on how we would process your request for information, please view our policy and procedure document.
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