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Compliments, Complaints & Concerns

We want to hear what you think of the services that are provided in this area. Your concerns, compliments and complaints provide us with valuable information that helps us to improve our service. We monitor and regularly review all feedback so that we can target our improvement work.

Complaints about GPs, dentists, pharmacists or opticians

The CCG does not commission primary care. If you have a comment, complaint or compliment about a doctor (GP), dentist, pharmacy or optician, please contact the practice directly in the first instance.

If you are unable to resolve your complaint with the practice, please contact:

NHS England
PO Box 16728
Redditch
B97 9PT

0300 311 22 33

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Complaints about hospital care, community care or mental health services:

If you have a concern, complaint or compliment about West Hertfordshire Hospitals NHS Trust which includes Watford General Hospital, please contact:

Complaints Manager, Complaints Department

West Hertfordshire Hospitals NHS Trust
Willow House
Watford General Hospital
Vicarage Road
Watford
WD18 0HB

01923 217198

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If you have a concern, complaint or compliment about a community service such as community nursing, health visiting, physiotherapy or podiatry service, please contact:

Hertfordshire Community Trust:

Patient Advice and Liaison Services

0800 011 6113

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www.hertschs.nhs.uk

Complaints

01707 388036

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www.hertschs.nhs.uk

Patient Experience Team

Hertfordshire Community NHS Trust
Howard Court
Tewin Road
Welwyn Garden City

AL7 1BW

If you have a concern, complaint or compliment about Hertfordshire Partnership Mental Health Foundation NHS Trust:

To make a complaint, or send us a compliment about mental health services:

Customer Relations Team (or the Chief Executive)
HPFT
The Colonnades
Beaconsfield Road
Hatfield
Hertfordshire
AL10 8YE

01707 253916

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Patient Advice and Liaison Service

01707 253916

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If you want to talk to us about services in hospitals, community services etc, then contact our quality team on 01442 898 865

Herts Valleys CCG Quality Team

The Quality Team
Herts Valleys CCG
Hemel One
Boundary Way
Hemel Hempstead
Herts
HP2 7YU

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01442 898865

When emailing please include:

  • you full name
  • your phone number
  • details of your complaint
  • best time to call back

More information on The Nursing and Quality Team, what it does and how it deals with your concerns or complaints is available here.