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Quality and patient experience

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Our nursing and quality team works to ensure that safe, effective and high quality health services are commissioned and delivered. The team works to promote a culture of openness and transparency where mistakes are learnt from and where a culture of service improvement is influenced across the health and social care community. As such the team place the needs of people at the centre of all that it does and works hard to ensure that we learn from peoples' experiences of care.

Quality is at the heart of our values and the team supports staff across the organisation in maintaining a focus on high quality care and outcomes. The team is made up of nursing and quality monitoring staff who work together to ensure quality is being considered and delivered across our programmes and within the services we commission. Quality within the health and social care is made up of three parts: patient experience, patient safety and clinical effectiveness.