The East of England Ambulance Service NHS Trust is now providing non-emergency patient transport in Bedfordshire, Luton and Hertfordshire, following the winding-up of ‘Private Ambulance Service’, the company which previously delivered this service.
Providing a high quality, safe service for our patients is our absolute priority. Together with the other CCGs in Hertfordshire and Bedfordshire, we have been working closely with the East of England Ambulance Service to ensure that services transfer over smoothly and to minimise disruption.
Feedback from patients and hospital staff suggests that the new service has been working well, with patients being collected on time to attend their outpatient appointments.
We will continue to monitor the service to check that patients’ needs are being met. Patients who wish to check their eligibility for transport or to book a journey should call 01603 481208. The contact centre is open every day from 8am-6pm, with an answer machine service operating outside of these hours.